Grievance Redressal

No matter your complaints, feedback or just reaching out to us, we are all ears!

LEVEL 01:

Complaint for the
first time

If you’re raising a complaint for the first time, we request you to kindly do any of the following:

So that our team of experts can help resolve your complaint or issues as soon as possible.

LEVEL 02:

Escalation of complaint to
Grievance Redressal
Officer

Please note, escalation of your complaint can only be valid if you’ve already followed the above procedure to register your complaint. Incase, you have not heard back from the support team on your above mentioned email or phone number, you can:

Grievance Redressal Officer: Piyush Pandey

LEVEL 03:

Escalation of complaint
to Senior Manager

Please note, escalation of complaint can only be valid if you’ve already used the above two processes and you are still unsatisfied with the response. You can now directly address your complaint to our senior manager.

Senior Manager: Sushant Sachdeva

LEVEL 04:

Escalation to RBI

In case a complaint is not redressed within a period of one month or if you are not satisfied with the response/resolution received, you may approach the Reserve Bank of India (RBI) for grievance redressal.

Complaints can be filed online on :

Our Partnered NBFCs

Grievance Redressal Officer

Mr. BM Wadhwa

BRM Lease and Credit Private Limited

M – 118, Connaught Circus, New Delhi – 110001

Call: +91-9818108239

Email: brmlease@gmail.com

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  • Credigo Digital Private Limited
    Plot No. 13, Tenon Lane, Sector 18, Gurugram,
    Haryana – 122015

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